Glendale Memorial Hospital receives LGBTQ+ equality recognition in 2022 Healthcare Equality Index (HEI)

Glendale, CA – Glendale Memorial Hospital and Health Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign which is the nation’s largest LGBTQ+ organization.          

The HEI is the nation’s foremost benchmarking survey of healthcare facilities on policies and practices dedicated to the equitable treatment and inclusion of their LGBTQ+ patients, visitors and employees.

“We are honored to be recognized by the Human Rights Campaign for our dedicated work with the LGBTQ+ community,” states Jill Welton, President at Glendale Memorial Hospital. “We are deeply committed to equity and inclusion in order to provide everyone with a welcoming and safe environment to receive care.”

The HEI evaluates and scores healthcare facilities on detailed criteria falling under four central pillars:

• Foundational Policies and Training in LGBTQ+ Patient-Centered Care;
• LGBTQ+ Patient Services and Support;
• Employee Benefits and Policies; and,
• Patient and Community Engagement.

LGBTQ+ patients have historically faced significant and long standing challenges to accessing the care they need, and Glendale Memorial Hospital is committed to providing welcoming, compassionate care for LGBTQ+ patients and their families. 

“Every person deserves to have access to quality healthcare, be respected and heard by their doctor, and feel safe in the facility where they are receiving care. But LGBTQ+ people are often subject to discrimination in all spaces, including healthcare facilities, which leads to members of the community avoiding care and anticipating our voices will not be respected in an incredibly vulnerable environment,” said Tari Hanneman, Director of Health & Aging at The Human Rights Campaign. “The Healthcare Equality Index, at its core, strives to ensure LGBTQ+ people are protected and affirmed by their healthcare providers and feel safe seeking services. Our HEI active participants are truly pioneering the healthcare industry by implementing robust,  comprehensive LGBTQ+ inclusive policies that hopefully, because of their work, will become standard practice.”

Glendale Memorial Hospital is one of dozens of Dignity Health care sites recognized in the 2022 HEI. As part of the HEI survey process, Glendale Memorial Hospital worked with a nationally recognized LGBTQ+ health expert to undertake a comprehensive review of LGBTQ+ care policies and practices within the organization. Glendale Memorial Hospital updated dozens of policies to support LGBTQ+ health care outcomes, expanded training for staff and clinicians, updated patient forms and IT processes to better capture preferred pronouns and solicit feedback from LGBTQ+ patients, created the role of an LGBTQ+ patient advocate, and clarified wording in employee benefits to be explicitly inclusive of LGBTQ+ employees – to name just a few examples.

For more information about Glendale Memorial Hospital’s commitment to LGBTQ+ care, visit www.dignityhealth.org/lgbtqcare.

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About Dignity Health-Glendale Memorial Hospital and Health Center

Founded in 1926, Glendale Memorial Hospital and Health Center is a 334-bed, acute care, nonprofit, community hospital located in Glendale, California.  The hospital offers a full complement of services, including its award winning heart center, the colorectal surgery institute, a gastrointestinal program, and is a Los Angeles County approved primary stroke center.  The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems.  Visit dignityhealth.org/glendalememorial for more information.