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Patient Visitation Guidelines

  • Visitors are required to wear a hospital issued mask (no cloth masks) in patient rooms where droplet or airborne isolation is required for care. 
  • For patients or visitors under the age of 18, the minor must be accompanied by an adult (>18 years of old).

Admitted Patients may have  a maximum of two visitors at a time between 10:00 a.m. and 7:00 p.m. After hours visitation will be considered in special circumstances. 

  • After hours: The nursing supervisor must be notified of any visitors who are approved by unit leadership to stay after hours. Overnight is defined as hours outside normal visiting hours.

Patients with scheduled procedures may be accompanied by one or two visitors/care givers at a time for the duration of their procedure. 

  • St. Mary’s Medical Center lobby is closed on the weekends.
    • If the main lobby or Level C entrances are closed, visitors may enter at Level A.
  • Saint Francis Memorial Hospital lobby is open everyday during visiting hours.
    • If the main lobby is closed, visitors may enter through the emergency room.

Rally Family Services: Visitors should contact the Rally Family Services Department Department for current visitation guidelines.

Behavioral Health Unit: Visitors should contact the Behavioral Health Department for current visitation guidelines. 

Visitation for Patients on isolation 

  • An informed conversation must occur with the visitor and the designated hospital clinical staff (e.g., physician, RN, nursing supervisor, respiratory therapist) that outlines the risks, benefits and alternatives to an in-person visit.
    • To enter the patient’s room, visitors will be be provided with approved PPE.
      •  All PPE donning and removal must be supervised by a clinical observer. 
      • Visitors are required to wash their hands after the removal of PE.
  • For patients on droplet precautions, visitors should not be present in the room during an aerosol-generating procedure. 

Virtual Visitation 

All patients may request virtual visitation via the patient’s or family’s personal devices or through hospital-provided technology.

Visitor Screening and Vaccination 

All visitors are encouraged to self screen for COVID-19 or flu-like symptoms prior to entering the facility. If you’ve had a recent positive COVID-19 test, have any COVID-19 or flu-like symptoms or have recently been exposed to COVID-19 or the flu, please visit another time.

*Note that this guidance is subject to change depending on the community rate of infection and guidance from the city and county of San Francisco.