SAN FRANCISCO, Calif. (March 28, 2022) — St. Mary’s Medical Center has been recognized as a LGBTQ+ Healthcare Equality Top Performer in the Human Rights Campaign Foundation’s 2022 Healthcare Equality Index (HEI).
The HEI is the nation’s foremost benchmarking survey of healthcare facilities on policies and practices dedicated to the equitable treatment and inclusion of their LGBTQ+ patients, visitors and employees.
“We are proud of this recognition and remain committed to providing compassionate and knowledgeable care, and will continue to examine ways we can do even more to support the health of our LGBTQ+ patients,” said Saint Francis Memorial Hospital and St. Mary’s Medical Center President Daryn Kumar. “Following the comprehensive framework outlined in the HEI application has helped us implement best practices for LGBTQ+ care, including policy enhancements, staff training, and additional support for patients and families.”
The HEI evaluates and scores healthcare facilities on detailed criteria falling under four central pillars:
- Foundational Policies and Training in LGBTQ+ Patient-Centered Care;
- LGBTQ+ Patient Services and Support;
- Employee Benefits and Policies; and,
- Patient and Community Engagement.
In the 2022 report, 496 facilities earned HRC’s “LGBTQ+ Healthcare Equality Leader” designation, receiving the maximum score in each section and earning an overall score of 100. Another 251 facilities earned the “Top Performer” designation with scores between 80 and 95 points and at least partial credit in each section. With 82% of participating facilities scoring 80 points or more, health care facilities are demonstrating concretely that they are going beyond the basics when it comes to developing, adopting, and implementing policies and practices in LGBTQ+ care. St. Mary’s Medical Center is one of dozens of Dignity Health care sites recognized in the 2022 HEI.
LGBTQ+ patients have historically faced significant and longstanding challenges to accessing the care they need, and St. Mary’s Medical Center is committed to providing welcoming, compassionate care for LGBTQ+ patients and their families.
“Every person deserves to have access to quality healthcare, be respected and heard by their doctor, and feel safe in the facility where they are receiving care. But LGBTQ+ people are often subject to discrimination in all spaces, including healthcare facilities, which leads to members of the community avoiding care and anticipating our voices will not be respected in an incredibly vulnerable environment,” said Tari Hanneman, Director of Health & Aging at The Human Rights Campaign. “The Healthcare Equality Index, at its core, strives to ensure LGBTQ+ people are protected and affirmed by their healthcare providers and feel safe seeking services. Our HEI active participants are truly pioneering the healthcare industry by implementing robust, comprehensive LGBTQ+ inclusive policies that hopefully, because of their work, will become standard practice.”
As part of the HEI process, St. Mary’s Medical Center worked with a nationally recognized LGBTQ+ health expert to undertake a comprehensive review of LGBTQ+ care policies and practices within the organization. St. Mary’s Medical Center updated dozens of policies to support LGBTQ+ health care outcomes, expanded training for staff and clinicians, updated patient forms and IT processes to better capture preferred pronouns and solicit feedback from LGBTQ+ patients, created the role of an LGBTQ+ patient advocate, and clarified wording in employee benefits to be explicitly inclusive of LGBTQ+ employees – to name just a few examples.
For more information about St. Mary’s Medical Center’s commitment to LGBTQ+ care, visit www.dignityhealth.org/lgbtqcare.
About Dignity Health St. Mary’s Medical Center
Dignity Health St. Mary's Medical Center is an accredited, not-for-profit community hospital that has been caring for the people of San Francisco since 1857. Located across from Golden Gate Park, it is the longest continually running hospital in San Francisco. St. Mary’s cardiac program offers diagnostic services, treatment, and rehabilitation. St. Mary’s also was recognized as one of the Top 100 Orthopedic Programs nationally by Becker’s Hospital Review and is a Certified Stroke Center by the Joint Commission. St. Mary’s state-of-the-art Cancer Center offers the full-range of oncology, radiation, and imaging services. Offering the most comprehensive breast imaging services in San Francisco, St. Mary’s has been designated as a Center of Excellence by the American College of Radiology, a recognition that represents the national gold standard. Beyond clinical care, St. Mary's is committed to furthering the healing ministry, and to providing high-quality, affordable healthcare to the community it serves. For more information, call (415) 668-1000 or visit DignityHealth.org/StMarys.
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