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Consultations – Pathology
209.943.2000 ext. 3468 or 209.467.6330
Our medical directors and the senior members of our technical staff are always available for telephone consultation to answer any questions you may have pertaining to interpretations and methodologies of laboratory tests and results.
209.467.6430 or 209.467.6330
Our customer service staff can answer your questions regarding specimen requirements, reports, and other services. They also call all panic or critical values to the ordering physician and to the facility as well as any telephone reports requested.
209.956.4400 or 209.467.6430
For all billing questions, please call the numbers provided above.
Those procedures not performed by our laboratory, are forwarded to a selected reference laboratory. Reference laboratories are chosen for quality, reliability, and service and must be certified by the same agencies which certify our own laboratory or by the CDC at the national level. New procedures are regularly developed and should you find a procedure not listed, please call our customer service department for information concerning availability.
209.467.6430 or 209.467.6330 (or use our Test Profile)
Testing accuracy is dependent upon careful attention to collection technique and specimen preparation. A quality laboratory result starts with the collection and handling of the specimen. If there are any questions regarding the specimen, the laboratory will call to clarify these matters. If you wish to collect specimens in your facility, the laboratory will provide all necessary tubes and containers at no cost.
209.461.5394 or 888.LAB-HCCL
The laboratory couriers pick up specimens and deliver reports directly to physician offices and other facilities. They are radio dispatched enabling them to respond rapidly to client requests for STAT and urgent procedures.
Upon calling for specimen pick-up, please provide the following information to our dispatch center.
Packing Procedure for Diagnostic Specimens Via Air Transport for America West Cargo Airlines
All specimens must meet the following packaging requirements:
Stickers for Outer Packaging
America West requires specimen packaging to include the following:
Packing Frozen Specimens
Always wear safety glasses and cloth gloves when handling dry ice. Use caution and never leave dry ice where someone may burn himself/herself. Do not contain dry ice in a sealed container. In order that pressure does not build up, dry ice should be loose in the compartment to permit the release of CO2 gas. It is important that you place packing material (shredded paper, paper towels, newspaper, etc.) in the compartment. This will prevent the contents from shifting and will conserve the dry ice. The compartment for frozen specimens should be as small as possible. Dry ice must NEVER exceed 4.4 lbs per package.
Packing Refrigerated Specimens
The cool pack must be frozen to ensure the specimens are maintained at 6-8ºC for up to 24 hours. Use two cool packs, each one approximately 9”x5”. Always put a barrier (paper towels) between the specimens and the cool pack. Specimens can freeze if they come in direct contact with a cool pack. A cool pack that is kept on dry ice or at –70ºC MUST be removed three hours before packing the specimens.
Packing Ambient Specimens
Ambient specimens are to be packed in a compartment furthest from the frozen specimens.
Do not seal all the edges of the box. Dry ice emits a gas, which must be allowed to escape. The following information must be recorded on the outside of the shipping container: