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French Hospital Recognized for Performance and Exceeding Expectations by Press Ganey


French Hospital Medical Center (FHMC), a Dignity Health Central Coast hospital, is pleased to announce that it was recognized with two Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) awards for HCAHPS Best Performer and Exceeding Expectations by Press Ganey, formerly Avatar Solutions.

The HCAHPS survey is a formal public reporting initiative that rates patient experience regarding their inpatient stay.  Press Ganey recognizes facilities with the highest top box rating for each HCAHPS composite, in each bed size category. All hospitals that have administered the HCAHPS survey for 12 consecutive months of the prior year are eligible for recognition. 

The ratings are shared with the public and enable patients and their families to be educated on a hospital's reputation and standing within the community it serves.

“We are exceptionally honored to be awarded with Best Performer and Exceeding Expectations by Press Ganey,” says Alan Iftiniuk, President & CEO, French Hospital Medical Center.  “These awards were generated by our patients through surveys they complete after they have received care at our hospital, which speaks to our commitment to provide the highest level of care to our community.”   

The Press Ganey patient experience survey, which is completed by participating inpatients, combines the required HCAHPS questions with scientifically-developed, patient-centered questions to provide the most comprehensive view of the overall patient experience. While the HCAHPS survey measures patient experience, additional Press Ganey questions reveal important qualitative details such as how well a service was provided, enabling for a more balanced perspective of patient care for the public.

Learn more about Press Ganey.

About French Hospital Medical Center

French Hospital Medical Center, located in San Luis Obispo, California, has been named one of the Nation’s 100 Top Hospitals by Truven Health Analytics, and is rated among the top hospitals in the nation for cardiac, orthopedic and GI services. French Hospital has achieved prestigious designation as a Primary Stroke Center by the Joint Commission. The Copeland, Forbes, and Rossi Cardiac Care Center provides the latest innovative cardiac and imaging technology. The hospital is home to the unique Hearst Cancer Resource Center offering free education, resources and support to cancer patients and their families. In addition, an expansion and modernization project is underway at French Hospital, including the new Copeland Health Education Pavilion, which provides the community access to comprehensive health care education resources free of charge.   French is a Dignity Health Central Coast hospital which also includes Arroyo Grande Community Hospital in Arroyo Grande, CA, Marian Regional Medical Center in Santa Maria, CA, St. John’s Regional Medical Center in Oxnard, CA and St. John’s Pleasant Valley in Camarillo, CA. Dignity Health Central Coast is an integrated network of top quality hospitals, physicians from the most prestigious medical schools, and comprehensive outpatient services including primary care offices, premier ambulatory surgery centers, technologically-advanced laboratories and imaging centers and a full service home health agency; all recognized for quality, safety and service.  Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities.

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