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Grievances, Safety & Valuables Policy

Glendale Memorial Hospital is accredited by the Joint Commission and has been awarded its Gold Seal of Approval. This agency serves to help ensure and monitor the quality and safety of patient care in hospitals and clinics. Our hospital is committed to providing safe and quality care to all patients served. If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please speak with the department manager. We will address your concerns as promptly as possible.

If after contacting us you feel we still have not adequately addressed your concerns, please feel free to contact the Joint Commission, the Department of Public Health or the Centers for Medicare and Medicaid Services (CMS) using the contact information below.

L.A. County Department of Public Health
Health Facilities Inspection Division
Acute and Ancillary Unit
3400 Aerojet Ave., Suite 323
El Monte, CA 91731
Phone: (626) 569-3778
Fax: (626) 927-9293		 General Inquiries & Feedback
Joint Commission Resources
1515 W. 22nd Street, Suite 1300W
Oak Brook, IL 60523
Phone: (630) 268-7400 (within US)
E-mail: [email protected]

Medicare Beneficiaries can call:
Centers for Medicare and Medicaid Services
(800) MEDICARE (633-4227)

Quality Improvement Organization
Health Services Advisory Group
(866) 800-8749

Patient Safety

Patient safety is our priority at Glendale Memorial Hospital and we support the National Patient Safety Goals (NPSG) set by the Joint Commission for acute care hospitals. We also believe that involving patients and their families in their own safety through increased education has been proven to be an effective way to reduce the risk of medical errors. Please feel free to ask questions if you have any concerns regarding your medical treatment or safety. 

What can you do?
Be involved in your healthcare. The single most important way you can help prevent errors is to be an active member of your healthcare team. That means taking part in every decision about your healthcare. Communicate concerns about patient safety issues that occur before, during, and after care by dialing “O” and asking to speak with a supervisor. Patient Safety concerns may include things such as staff not performing hand hygiene, staff not checking patient identification band, lights not working, room temperature, etc.

Medications

  • Show the person giving you medication your identification bracelet.
  • Tell your doctor and nurse about all the medications you are currently taking and when the last time you took these medications. Please include over-the-counter medications such as aspirin, ibuprofen, vitamins and herbal supplements.
  • Tell your doctor or nurse about medications that have been prescribed that you have stopped taking, when you stopped taking these medications, and why.
  • Include over-the-counter medications such as aspirin, ibuprofen, vitamins and herbal supplements.
  • If you have had a bad reaction to medicines or dyes in the past, tell your physician and nurse.
  • If you have any concerns or questions, please speak with your nurse. You may also dial “O” and ask to be transferred to the Nursing Supervisor.

Valuables 

Glendale Memorial Hospital will not be liable for loss or damage to any money, jewelry, documents, or any other personal property during the Patient's hospital stay unless such items and property are deposited in our safe. 

Our maximum liability under the law for loss of any personal property deposited with the Hospital is five hundred dollars ($500).