Grievances, Safety & Valuables Policy

Community Hospital of San Bernardino is committed to providing safe and quality care to all patients served. If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please speak with the department manager. We will address your concerns as promptly as possible.

Patient Safety

We believe that involving patients and their families in their own safety through increased education has been proven to be an effective way to reduce the risk of medical errors. Please feel free to ask questions if you have any concerns regarding your medical treatment or safety. 

What can you do?
Be involved in your healthcare. The single most important way you can help prevent errors is to be an active member of your healthcare team. That means taking part in every decision about your healthcare. Communicate concerns about patient safety issues that occur before, during, and after care by dialing “O” and asking to speak with a supervisor. Patient Safety concerns may include things such as staff not performing hand hygiene, staff not checking patient identification band, lights not working, room temperature, etc.

• Medications
• Show the person giving you medication your identification bracelet.
• Tell your doctor and nurse about all the medications you are currently taking and when the last time you took these medications. Please include over-the-counter medications such as aspirin, ibuprofen, vitamins and herbal supplements.
• Tell your doctor or nurse about medications that have been prescribed that you have stopped taking, when you stopped taking these medications, and why.
• Include over-the-counter medications such as aspirin, ibuprofen, vitamins and herbal supplements.
• If you have had a bad reaction to medicines or dyes in the past, tell your physician and nurse.
• If you have any concerns or questions, please speak with your nurse. You may also dial “O” and ask to be transferred to the Nursing Supervisor.

Security

All hospital employees are required to wear name badges for your security. Our Safety Officers are on duty seven days a week, 24 hours a day. Community Hospital of San Bernardino promotes zero tolerance for violence of any kind.

Valuables

We encourage patients to send all valuables home with their family. The hospital cannot be made responsible for any personal belongings.