Our values. Our difference.
We know that a hospital stay can sometimes be frightening or unsettling, so our goal is to make you feel at home here. Every aspect of our facility was designed with patients in mind—from your private room to the friendly and caring staff who will take care of you during your stay. And our commitment to our patients, and their families, is guided by our values and our pledge to treat everyone with dignity, compassion and respect.
St. Mary Medical Center is one of only 300 healthcare providers nationwide to earn the coveted Human Rights Campaign Foundation (HRC) “Leader in LGBTQ Healthcare Equality” designation and the only facility in the greater Long Beach area. For the first time, Healthcare Equality Index (HEI) participants were awarded numerical scores in four areas; LGBTQ patient-centered care, LGBTQ patient services and support, fully-inclusive employee benefits and policies, and LGBTQ patient and community engagement. St. Mary Medical Center received the maximum score in each section, for a total score of 100, earning the coveted status.
How was your care?
We take our commitment to patient quality and service seriously, and we constantly invite feedback on everyone’s experience with St. Mary Medical Center. To determine where improvements are needed, we take part in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey. The HCAHPS survey measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.
We also invite you to share your experience with your patient care team. We want to make your stay at St. Mary Medical Center as pleasant as possible. So if you have any questions or concerns, please let a team member know how they can assist you.