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St. Rose Leaders Speak at Hospitality in Health Care Conference


Three leaders from Dignity Health-St. Rose Dominican – Chief Experience Officer, Maggie Ozan-Rafferty, VP of Strategic Marketing, Kate Grey, and Manager of Patient Experience, Jason Grattini – will be the only local speakers at this year’s Hospitality in Healthcare Conference, put together annually by UNLV’s William F. Harrah College of Hotel Administration, the Las Vegas Convention and Visitors Authority, and Las Vegas HEALS.

This year’s conference will take place on Monday, November 14 at the Stan Fulton Building on the UNLV campus.

"This is a great opportunity for healthcare leaders to leverage the expertise of some of the best service providers in the world," said Maggie Ozan Rafferty, chief experience officer for Dignity Health-St. Rose Dominican. "There are many synergies between the hospitality and healthcare industries, and we are looking forward to sharing our experiences and best practices with healthcare leaders from around the country."

The conference, hosted by the college’s Professional and Leadership (PLuS) Center, will bring high performing healthcare firms and executives from the hospitality industry together to share best practices for improving patient satisfaction and healthcare outcomes. As the patient experience continues to play a more critical role in how health care providers are reimbursed by insurance companies, creating a distinctive patient experience is quickly becoming the new gold standard. The conference, as part of The PLuS Center’s How Vegas Does Vegas™ education series, will give healthcare providers behind-the-scenes insights into how excellent service delivery promotes patient satisfaction. Some of the hospitality industry’s most successful leaders will be on hand to present real case studies that can be applied to any healthcare organization.

"Patient experience is one of the most fundamental pieces of healthcare, yet, most aren’t getting it right," said Brian Brannman, senior vice president of operations, Dignity Health Nevada. "Through our Hello humankindness movement, we have set a level of expectation for what the patient experience should look like. Dignity Health-St. Rose Dominican is honored to be the only local health organization speaking at this event."

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