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Patients & Visitors


Current Visitor Restrictions & Guidelines

Our number one priority is to keep our patients, visitors, and hospital community safe.

To help prevent the transmission of the COVID-19 we are modifying the current visitation guidelines in order to protect patients, visitors, caregivers, and the community in the wake of spike in cases in LA County, California and across the United States. These precautions are in alignment with, but not limited to, the guidelines and recommendations from the California Department of Public Health, the CDC and LA County.

Inpatient and outpatient visitation will be permitted as outlined below and anyone entering the hospital will be screened upon arrival and must wear a mask or face covering at all times.  Visitors bring items into the hospital for patients but only those that support activities of daily living, ie. eye glasses, dentures, hearing aids, assistive devices, and cell phones/chargers.  All floral and gift deliveries for patients will be accepted by gift shop between hours of 10 a.m. and 4 p.m. only.     

Visitation at NHMC will be allowed under the following circumstances starting Wed, November 18th

ADULT INPATIENT/OUTPATIENT UNITS

  • All ADULT Inpatient Units – No visitation until further notice, with the exception of ICU. ICU visitation will be allowed daily from 11 a.m. to 2 p.m. for those 18 years or older.  Extended visitation hours for ICU for comfort care/end of life patients will be determined on a case by case basis, and will be reviewed by Dr. Jeremy Grosser. 
  • Visitors will not be permitted in the hospital cafeteria or other public areas of the hospital.

L&D/NICU/PICU/PEDS

  • Laboring mothers will be permitted (1) visitor/support person in the birthing suite during deliveries.
  • Doulas will be permitted, in addition to partner/support person, to assist with labor/birthing process
  • NICU Patients
  • If mom is still admitted to hospital:  Both parents can visit but one at a time 24/7, with switching allowed; day of discharge parents can come at same time for discharge teaching
  • If mom is already discharged:  1 parent at a time between 6 a.m. – 6 p.m.; 1 switch out allowed with notification to Charge RN; parents should arrive before 6:45 a.m. or after 7:15 a.m. to avoid disruption of shift report
  • Pediatric Patients
    • One parent/legal guardian every 24 hours with a change of parent/guardian between 8 – 10 a.m. Please direct parents to arrange to bring food.  They will NOT be permitted to enter the cafeteria or vending areas and must remain in patient room at all times
  • EMERGENCY DEPARTMENT
  • Emergency Department Visits
    • Only the patient seeking care will be permitted in the ED, unless in the case of a minor (under the age of 18), end of life/comfort care, a patient with around the clock caregiver at home, or a patient with intellectual or developmental disabilities.
  • OTHER PERTINENT AREAS
  • All student rotations are suspended until further notice.
  • Hospital Volunteers will be permitted in all non-CoVid units/areas. Onboarding of new volunteers – on hold
  • Bedside delivery of medications to Rehab patients by St. Mary and Northridge Center Pharmacy will be permitted.
  • Gift Shop – hours 10AM to 4PM. Only (1) customer will be permitted into gift shop at a time.  Gift shop will accept floral arrangements/gifts for patients between 10AM and 4PM ONLY. 
  • Hospital Cafeteria – only hospital employees, clinical travlers/contractors and physicians will be permitted.  Seating will be marked to promote social distancing.    Also, please be mindful of social distancing when in serving line and checkout line.  

Access to the hospital for patients and visitors:

Hospital main entrance- Farr Tower open 5 a.m. and 7:30 p.m.

IFL Tower entrance open 8 a.m. to 4:30 p.m. Monday through Friday. Closed during holidays and weekends. This entrance provides access to the Women Center, Outpatient Therapy Services and Cancer Center Care areas.  

Parking:  Patients and Visitors are encouraged to park in the East Parking garage which is closest to the main hospital entrance, the Emergency Department and the IFL lobby entrance.

RESTRICCIONES PARA LOS VISITANTES

Nuestra prioridad es mantener seguros a nuestros pacientes, visitantes y la comunidad hospitalaria.

Para ayudar a prevenir la transmisión de COVID-19, hemos tomado precauciones para proteger a los pacientes, las visitas, los cuidadores y la comunidad. Estas precauciones están alineadas con las recomendaciones del Departamento de Salud Pública de California, el CDC y el condado de Los Ángeles.

Pedimos disculpas por cualquier inconveniente y queremos asegurarte que tu ser querido, así como todos los pacientes bajo nuestro cuidado, son nuestra prioridad principal. Tratamos a todos nuestros pacientes de manera segura y compasiva, ellos están en buenas manos. ¡Gracias por tu comprensión y cooperación! Recomendamos las visitas virtuales a través del uso de la tecnología.

Visitas para los pacientes hospitalizados solo se permitirán bajo circunstancias especiales y cualquier persona que ingrese al hospital será examinada a su llegada y debe usar una máscara o cubrebocas.

Visitas permitidas bajo las siguientes circunstancias:

  • Con aprobación del líder del hospital, pacientes bajo nuestro cuidado que están en la etapa final de su vida.
  • Pacientes con discapacidades intelectuales y / o de desarrollo.
  • Pacientes en trabajo de parto: La presencia de su pareja o una persona de apoyo
  • Pacientes pediátricos: Un padre / tutor legal cada 24 horas con un cambio de padre / tutor entre las 8:00 am - 10:00 am. La visita debe permanecer con el paciente durante este tiempo. Si el padre / tutor decide abandonar la instalación durante este tiempo, no se les permitirá regresar hasta el día siguiente.
  • Pacientes de la UCIN: Un padre / tutor legal por día puede estar junto a la cama entre las 8:00 a.m. y las 6:00 p.m. La visita debe permanecer con el paciente durante este tiempo. Si el padre / tutor decide abandonar la instalación durante este tiempo, no se les permitirá regresar hasta el día siguiente.
  • No se permiten las visitas menores de 18 años.
  • Visitas al departamento de emergencias: Solo el paciente que busca atención medica se permitirá en el departamento de urgencias, a menos que se trate de un menor de 18 años o un paciente con discapacidad intelectual o del desarrollo, y solo se permitirá (1) padre / cuidador / pareja.

Acceso al hospital para los pacientes y las visitas:

Entrada principal del hospital abierta de 5:00 a.m. a 7:30 p.m.

La entrada del IFL Tower está abierta de 8:00 a.m. a 4:30 p.m. de lunes a viernes, y cerrada durante vacaciones y los fines de semana. Esta entrada provee acceso al Centro de Mujeres, Servicios de Terapia Ambulatoria y áreas de Atención del Centro de Cáncer.

Estacionamiento:

Se les recomienda a los pacientes y a las visitas estacionarse en el estacionamiento East Parking que está cerca de la entrada principal del hospital, el Departamento de Emergencias y de la entrada principal del IFL Tower.

For Patients

Our goal is to make your stay with us as comfortable as possible. We offer many services for patients, to help your entire care process go as smoothly as possible.

Learn More

For Visitors

We recognize the important role family and loved ones play in the healing process, and we encourage visitors to come when it is best for their loved one. You and your loved ones are important to us.

Learn More

Additional Resources

Department Phone Directory
A handy guide to frequently called department phone numbers.

Guest Internet
A free wireless Internet connection to keep you connected during your time in the hospital.

Medical Records
Medical Records is dedicated to making a positive contribution to the consistent high quality care provided to you before, during and after your stay.

Maps and Directions
We want to help you navigate our campus easily.

Tobacco-Free Campus
We are a tobacco-free campus and smoking is not allowed anywhere on our campus, including parking lots, doorways, and walkways.

Online Nursery
This is a free service where you can create your baby’s own web page to safely share the news of your baby’s birth.

Spiritual Care
We care for the whole person – body, mind and spirit. Our services are available for you and your loved ones throughout your medical treatment.

Parking
Parking is provided at a nominal fee. Patients and visitors may purchase five and eight day parking passes from the parking attendants.