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Patient care. Patient satisfaction.

We offer many services for both patients and visitors, to make your stay as comfortable as possible.

 

Patients & Visitors

Current Visitor Restrictions & Guidelines

A Notice to our Visitors:

All visitors are required to provide proof of a negative COVID test taken within the last 72 hours, or proof of being fully vaccinated against COVID-19 before visiting anyone in our care. Learn more

Our number one priority is to keep our patients, visitors, and hospital community safe.

To help prevent the transmission of the COVID-19 we are modifying the visitation guidelines in order to protect patients, visitors, caregivers, and the community in the wake of the spike in cases in LA County, California, and across the United States. These precautions are in alignment with, but not limited to, the guidelines and recommendations from the California Department of Public Health, the CDC, and LA County.

Inpatient and outpatient visitation will be permitted as outlined below and anyone entering the hospital will be screened upon arrival and must wear a mask or face covering at all times.  Visitors bring items into the hospital for patients, but only those that support activities of daily living, i.e. eye glasses, dentures, hearing aids, assistive devices, and cell phones/chargers.      

GENERAL VISITING GUIDELINES 

Infection Prevention: 

Because our patients are very vulnerable to infection, family** care visitors must be educated on our basic infection prevention strategies. At times, the patient may pose a threat to visitors, for example, if he/she is infected or colonized with a multidrug resistant organism. To minimize the risk to both patient and visitor, we adhere to the following guidelines: 

**Definition of Family: “Family” means any person(s) who plays a significant role in an individual’s life. This may include a person(s) not legally related to the individual. Members of “family” include spouses, domestic partners, partners in civil union, and both different-sex and same-sex significant others. “Family” includes a minor patient’s parents, regardless of the gender of either parent. Solely for purposes of the visitation policy, the concept of parenthood is to be liberally construed without limitation as encompassing legal parents, foster parents, same-sex parents, step-parents, those serving in loco parentis, and other persons operating in caretaker roles.

COVID-19 Visitor Guidelines (effective 8-5-2021)

  1. HEALTHY VISITORS NEED TO WEAR HOSPITAL-ISSUED SURGICAL MASKS AT ALL TIMES while in the hospital (including patient’s room).
    1. All visitors will be screened as healthy before entering the hospital.
    2. No swapping of visitors will be allowed. The visitor must stay in the patient’s room at all times.
    3. Eating or drinking in patient rooms/visiting areas will not be permitted during normal visiting hours. 
    4. Maintain social distance of 6 feet at all times.
  2. VISITORS UNDER THE AGE OF 18 WILL NOT BE PERMITTED AT THIS TIME.
  3. EATING OR DRINKING in patient rooms/visiting areas will not be permitted during normal visiting hours. 
  4. SPECIAL CONSIDERATIONS/EXEMPTIONS under extenuating circumstances may be allowed based on patient population and patient’s condition. Prior approval and special arrangements need to be made ahead of time with the Nurse Leader of the unit.
  5. OVERNIGHT VISITORS are permitted for specific patient populations in support of patient’s special needs requiring a caregiver at home with prior authorization from nursing leadership.
  6. VIRTUAL VISITS are available and can be scheduled with the nursing team caring for your loved one.

General Guidelines

  1. Visitors displaying symptoms of illness, i.e. cough, runny nose, fever or visible rashes, must refrain from visiting the hospital. 
  2. Visitors must comply with hand hygiene standards by using alcohol-based hand sanitizers on the wall near the door of each room when entering and leaving; infection control guidelines are set to facilitate patient recovery – FOAM IN and FOAM OUT. 
  3. Visitors must comply with isolation protocols, including using personal protective equipment (PPE), as indicated. 
  4. In the case of airborne isolation, visitation is discouraged, however, it is permitted. If a visitor enters the room, PPE standards for airborne isolation will be required. 
  5. In the context of an infectious disease outbreak in the community or within the organization, other restrictions will be imposed and compliance will be mandatory.

Family/Care Partners or Visitors: 

  1. Will not be allowed in the pantry, medication rooms, treatment rooms, or hallways at any time. Use the waiting area when not visiting in the patient's room to help limit traffic in hallways, doorways and the unit itself. This helps us comply with all fire and safety regulations and patient confidentiality rules. 
  2. Will not be allowed in the hospital without footwear and a shirt. 
  3. May not bring food or beverages without permission from nursing or the physician. 
  4. Must not interfere with the activities of the health care staff or with the well-being of any patient and may be asked to leave the room at any time. 
  5. May not consume alcohol or have illegal substances with them. 
  6. No animal shall be permitted on the nursing units, with the exception of a service animal or animals that are part of the pet therapy program. 
  7. All Families/Care Partners and Visitors are required to first stop at the registration desk located in the main lobby of the hospital and the lobbies near the emergency department and the IFL Tower where they will be assigned a color-coded visitation pass. 
  8. Passes (in the form of a peel off sticky label or clip-on paper label) must be worn by Family/Care Partners and Visitors prominently displayed on their clothing. 
  9. Passes are color coded and only certain colors are allowed in certain areas of the hospital, as follows: 
    1. RED- Confidential patients (other than those on BHU) and any patient who is a victim of a crime. The authorized visitors list for these patients is managed by the Security Department. 
    2. GREEN- Labor/Delivery, OB, NICU, PICU, Pediatrics 
    3. WHITE- All other inpatient units and general hospital areas. 
  10. Families are requested to appoint one person who will make phone calls to the Unit inquiring about the patient’s condition and facilitate effective communication among extended family members and hospital staff. Privacy code will be required. 
  11. Nursing staff will notify the Security Department of any restrictions on visitors for a specific patient. 

INPATIENT VISITING GUIDELINES

COVID-Specific Guidelines (Effective 8-6-2021)

NOTE: The following guidelines supersede our normal visiting guidelines for as long as the hospital deems them necessary during any period of high COVID infections.

  1. Visitors (adults and children 12 and over) may visit patients between 8:00 a.m. and 8:00 p.m. daily. 
    Telemetry/Medical Surgical
  2. Only two (2) Family/Care Partners or Visitors will be allowed in the patient’s room at a time. Additional visitors may utilize the unit based waiting area.
  3. One Family/Care Partner may stay overnight. 
  4. Exceptions to the above guidelines must be approved by unit leadership. 

Adult Critical Care 

  1. Visitors (adults and children 12 and over) may visit patients between 8:00 a.m. to 8:00 p.m. daily. Between the hours of 6a.m. to 8a.m. and 6p.m. to 8p.m. visitors may be asked to relocate from the patient’s room to the unit based waiting room to accommodate the care team transition. (1) Family/Care Partner may stay overnight in the ICU waiting room and may visit the patient periodically throughout the night between the hours of 8PM to 8AM. Sleeping in patient rooms will not be permitted. 
  2. Only two (2) Family/Care Partners or Visitors will be allowed in the patient’s room at a time. Additional visitors may utilize the unit based waiting area.
  3. Fresh flowers, plants, and animals are not allowed. 
  4. No food or drinks are allowed in the patient rooms, but may be permitted in waiting rooms. 
  5. Exceptions to the above guidelines must be approved by unit leadership. 

Labor and Delivery and Post-Partum 

  1. Visitors may visit patients from 8:00 a.m. to 8:00 p.m. daily. 
  2. Only two (2) Family/Care Partners or Visitors will be allowed in the patient’s room at a time. Additional visitors may utilize the unit based waiting area.
  3. No visitors under the age of 18 other than siblings of the newborn. Siblings may be allowed to visit but must be constantly supervised by a responsible visiting adult. 
  4. No food or drinks are allowed in the patient rooms, but may be permitted in waiting rooms. 
  5. One Family/Care Partner may stay overnight. 
  6. Exceptions to the above guidelines must be approved by unit leadership.  

Pediatrics 

  1. Parents/Legal Guardians shall be permitted unlimited access; visitors may visit patients 8:00 a.m. to 8:00 p.m. daily. 
  2. Only two (2) Family/Care Partners or Visitors will be allowed in the patient’s room at a time. Additional visitors may utilize the unit based waiting area.
  3. No children other than siblings 12 or over are permitted to visit. Siblings may be allowed to visit but must be constantly supervised by a responsible visiting adult.
  4. One Parent/Legal Guardian may stay overnight. 
  5. Exceptions to the above guidelines must be approved by unit leadership. 

PICU 

  1. Parents/Legal Guardians shall be permitted unlimited access; visitors may visit patients 8:00 a.m. to 8:00 p.m. daily. 
  2. Only two (2) Family/Care Partners or Visitors will be allowed in the patient’s room at a time. Additional visitors may utilize the unit based waiting area. 
  3. No children other than siblings 12 or over are permitted to visit. Siblings may be allowed to visit but must be constantly supervised by a responsible visiting adult.
  4. One Parent/Legal Guardian may stay overnight. 
  5. Fresh flowers, plants, and animals are not allowed. 
  6. Exceptions to the above guidelines must be approved by unit leadership. 

NICU 

  1. Parents/Legal Guardians shall be permitted unlimited access; visitors may visit patients 8:00 a.m. to 8:00 p.m. daily. No coming or going between the hours of 6:45 a.m. to 7:15 a.m. and 6:45 p.m. to 7:15 p.m. daily. 
  2. Only two (2) Family/Care Partners or Visitors will be allowed in the patient’s room at a time. Additional visitors may utilize the unit based waiting area.
  3. No children other than siblings 12 or over are permitted to visit. Siblings may be allowed to visit but must be constantly supervised by a responsible visiting adult.
  4. All visitors entering the NICU must enter through the scrub room and perform hand hygiene as instructed. Visitor Screening Questionnaire must be filled out upon arrival and handed to a nurse. 
  5. One Parent/Legal Guardian may stay overnight. 
  6. Fresh flowers, plants, and animals are not allowed. 
  7. No food or drinks in the patient rooms, but may be permitted in waiting rooms. 8. Exceptions to the above guidelines must be approved by unit leadership. 

Emergency Department 

  1. Visitors may accompany patients to the Emergency Department 24/7 while the patient is in the ED. 
  2. Only two (2) Family/Care Partners or Visitors will be allowed in the Emergency Department with the patient and must remain at the bedside. 
  3. If the patient is a minor, both parents/caregivers will be allowed to accompany the child and remain with the child at the bedside for the duration of the stay in the Emergency Department. 
  4. No food or drinks in the patient rooms. Food and/or drinks are allowed in the waiting area. 
  5. Exceptions to the above guidelines must be approved by unit leadership. 

Behavioral Health Unit 

  1. Visitors (adults and children 13 and over) may visit patients only during the following times: 
  2. Adult Units 

Daily from 12:00 p.m. to 1:00 p.m. 

Evening hours: 

  1. Mon - Fri 6:30 p.m. - 7:30 p.m. 
  2. Sat/Sun 6:30 p.m. - 8:00 p.m. 

 

  1. Adolescent Unit 

Mon & Wed 

  1. 12:00 p.m. - 1:00 p.m. 
  2. 5:30 p.m. - 6:30 p.m. 

Tues/Thurs/Fri 

  1. 12:00 p.m. - 1:00 p.m. 
  2. 6:30 p.m. - 7:30 p.m. 

Sat/Sun 

  1. 1:00 p.m. - 2:00 p.m. 
  2. 6:30 p.m. - 7:30 p.m. 

 

  1. Please refer to BHU adolescent policy #63400.133 for additional adolescent guidelines.
  2. Only two (2) Family/Care Partners or Visitors will be allowed per patient.
  3. All visitors must not bring personal items to the unit and must sign in the visitor book. 
  4. All visiting must be conducted in the public areas on the unit. No visiting in patient rooms is permitted. 
  5. Exceptions to the above guidelines must be approved by unit leadership. 

Acute Rehab 

  1. Visitors (adults and children 12 and over) may visit patients between 8:00 a.m. and 8:00 p.m. daily. 
  2. Only two (2) Family/Care Partners or Visitors will be allowed in the patient’s room at a time. Additional visitors may utilize the unit based waiting area.
  3. For the purpose of training, up to four (4) Family/Care Partners will be allowed in the patient room. 
  4. One Family/Care Partner may stay overnight. 
  5. Exceptions to the above guidelines must be approved by unit leadership.

Same Day Surgery and Short Stay 

  1. Visitors (adults and children 12 and over) may visit patients during the SDS/Short Stay hours of operation. 
  2. Only two (2) Family/Care Partners or Visitors will be allowed in the patient’s room at a time. Additional visitors may utilize the unit based waiting area.
  3. No food or drinks in the patient rooms. Food and/or drinks are allowed in the waiting area. 
  4. Exceptions to the above guidelines must be approved by unit leadership.

Comfort Care/End of Life Treatment 

When a patient is admitted to in house hospice or has comfort care/end of life orders via the electronic health record, up to 4 visitors will be allowed to visit at a time until the patient expires. Additional visitors may utilize the unit based waiting area.

OTHER PERTINENT INFORMATION

  • All student rotations are suspended until further notice. 
  • Our hospital volunteer program is suspended until further notice. 
  • The Gift Shop Closed until further notice.

ACCESS TO THE HOSPITAL FOR PATIENTS AND VISITORS

Hospital Main Entrance- Farr Tower open 5 am and 7:30 pm

 

RESTRICCIONES PARA LOS VISITANTES

Un aviso a nuestros visitantes:

Se requiere que los visitantes muestren una prebua de vacunación contra el COVID-19, o documentación de una prueba negativa de COVID-19 dentro de las 72 horas antes de visitar a cualquier persona bajo nuestro cuidado. Aprende más.

Gracias por su paciencia. Las actualizaciones de nuestras políticas de visitantes están cambiando rápidamente. Le proporcionaremos información aquí tan pronto como podamos. Mientras tanto, póngase en contacto con nosotros al 818-885-8500.

Photography and recording

Photography and recording are prohibited without permission.

We value the privacy of our patients, visitors and staff. By law, we are required to put safeguards in place to protect all privacy. You may be asked to stop recording at the request of our hospital staff. Visual images solely for the personal use of the patient may be made by the patient or legal guardian in patient rooms at the discretion of the attending physician. However, hospital staff may not be included, unless the staff member has given his or her expressed permission.

For Patients

Our goal is to make your stay with us as comfortable as possible. We offer many services for patients, to help your entire care process go as smoothly as possible.

Learn More

For Visitors

We recognize the important role family and loved ones play in the healing process, and we encourage visitors to come when it is best for their loved one. You and your loved ones are important to us.

Learn More

Additional Resources

ATM
For your convenience, an automated teller machine (ATM) is located near the Admitting Department in the Main Lobby on the First Floor.

Department Phone Directory
A handy guide to frequently called department phone numbers.

Guest Internet
A free wireless Internet connection to keep you connected during your time in the hospital.

Maps and Directions
We want to help you navigate our campus easily.

Medical Records
Medical Records is dedicated to making a positive contribution to the consistent high quality care provided to you before, during and after your stay.

Online Nursery
This is a free service where you can create your baby’s own web page to safely share the news of your baby’s birth.

Parking
Parking is provided at a nominal fee. Patients and visitors may purchase five and eight day parking passes from the parking attendants.

Spiritual Care
We care for the whole person – body, mind and spirit. Our services are available for you and your loved ones throughout your medical treatment.

Tobacco-Free Campus
We are a tobacco-free campus and smoking is not allowed anywhere on our campus, including parking lots, doorways, and walkways.