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New Visitor Information

In keeping with our commitment to the safety of our community, we have temporarily expanded visitation restrictions.


For Visitors

We understand the important role family and loved ones play in the healing process, and we encourage visitors to come when it is best for their loved one. On behalf of the entire Mercy Gilbert team, thank you for the privilege of caring for you. We wish you good health and a fast recovery.

Visiting Information

Please note: Due to construction, visitors are not allowed in the Emergency Department until further notice. We apologize for the inconvenience.

New visitor policy for COVID-19 patients


COVID-19 patients are now allowed designated family member visits for 15-minutes daily. Please make a note of the following:

  • The visit will be coordinated by our Care coaches or other designee in collaboration with the Charge Nurse (RN) on duty.  Please call (480) 728-8000 and ask to speak with the Care coach to schedule your visit.
  • Visits should be scheduled between 2:00 and 5:00 p.m., when possible, but exceptions can be made for short-notice visitation as needed.
  • When possible, time with your loved one’s provider will be facilitated during your visit based on need. This can be done via an in-person meeting or telephone call.

We are here to help! 

Additional information

To keep our environment safe for our patients and staff, please wear a face mask covering your nose and mouth. Also, be prepared to be temperature-checked upon entry.


We appreciate your cooperation with these guidelines. 


Please call us for more information: (480) 728-8000.


Mercy Gilbert Medical Center
3555 S. Val Vista Drive (Loop 202 SanTan Freeway)
Gilbert, AZ 85297

Health and Safety

Be Well. Please do not visit the hospital if you have any flu symptoms, including a fever over 100 degrees, cough, sore throat, runny nose, rash or diarrhea, or if you have recently been exposed to someone with symptoms.

Wash Your Hands. Be sure to wash or sanitize your hands before and after visiting your loved one. Proper hand hygiene is the best way to reduce the spread of germs.

Reduce Spread Of The Flu. During flu season, children 12 years old and under are not allowed to visit their siblings in the Special Care Nursery.

Tobacco-Free Campus. We are committed to caring for the health and safety of our patients, visitors, and staff. Because of this pledge, smoking and using any tobacco products is prohibited in all areas of the Mercy Gilbert's campus, including exterior walkways and parking areas. People who smoke will need to refrain from smoking or leave the campus to smoke. If you are a patient who smokes, nicotine replacement therapy is available. Please notify your doctor or nurse.

Additional Resources for Visitors

The links below are additional resources for visitors.

Learn More About Visiting Mercy Gilbert

If you have any questions prior to visiting our hospital, please call (480) 728-8000.