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Patients & Visitors

Since June 2006, Mercy Gilbert Medical Center has provided compassionate, quality health care to our community. While our technology and medical expertise remain on the forefront of innovation, our role as a caring, dedicated member of this community remains the same. We will always be there when you need us most.

Visiting Information

Please note: Due to construction, visitors are not allowed in the Emergency Department until further notice. We apologize for the inconvenience.

New visitor policy for COVID-19 patients

  • COVID-19 patients are now allowed designated family member visits for 15-minutes daily. Please make a note of the following:
  • The visit will be coordinated by our Care coaches or other designee in collaboration with the Charge Nurse (RN) on duty.  Please call (480) 728-8000 and ask to speak with the Care coach to schedule your visit.
  • Visits should be scheduled between 2:00 and 5:00 p.m., when possible, but exceptions can be made for short-notice visitation as needed.
  • When possible, time with your loved one’s provider will be facilitated during your visit based on need. This can be done via an in-person meeting or telephone call.

We are here to help! 

Additional information

To keep our environment safe for our patients and staff, please wear a face mask covering your nose and mouth. Also, be prepared to be temperature-checked upon entry.

We appreciate your cooperation with these guidelines. 

Please call us for more information: (480) 728-8000.

Mercy Gilbert Medical Center
3555 S. Val Vista Drive (Loop 202 SanTan Freeway)
Gilbert, AZ 85297

Health and Safety

Be Well. Please do not visit the hospital if you have any flu symptoms, including a fever over 100 degrees, cough, sore throat, runny nose, rash or diarrhea, or if you have recently been exposed to someone with symptoms.

Wash Your Hands. Be sure to wash or sanitize your hands before and after visiting your loved one. Proper hand hygiene is the best way to reduce the spread of germs.

Reduce Spread Of The Flu. During flu season, children 12 years old and under are not allowed to visit their siblings in the Special Care Nursery.

Tobacco-Free Campus. We are committed to caring for the health and safety of our patients, visitors, and staff. Because of this pledge, smoking and using any tobacco products is prohibited in all areas of the Mercy Gilbert's campus, including exterior walkways and parking areas. People who smoke will need to refrain from smoking or leave the campus to smoke. If you are a patient who smokes, nicotine replacement therapy is available. Please notify your doctor or nurse.

Additional Resources for Visitors

The links below are additional resources for visitors.

Patient and Visitor Information

Awards & Recognition
Our dedication to excellence in patient care, health education, leadership, medical research is evident in our awards and accolades.

Latex allergies can pose a serious health risk for our patients, employees and volunteers. For everyone's safety, we kindly ask that you do not bring latex balloons into the hospital. 

Guest Internet
A free wireless Internet connection to keep you connected during your time in the hospital.

Quality Measures
When you are selecting a hospital, there are resources available to you so you can see how Mercy Gilbert Medical Center ranks among other hospitals here in Arizona and throughout the United States.

Spiritual Care
We care for the whole person – body, mind and spirit. Our services are available for you and your loved ones throughout your medical treatment.

Tobacco-Free Campus
Mercy Gilbert Medical Center is a tobacco-free campus.

Connect With Us
Mercy Gilbert Medical wants you to connect with us to connect you to the best in health care, wellness, and resources in your community.  Follow us on your favorite social media platform - Facebook, Twitter, or Pinterest.