Quality Care and Service
Meeting your expectations is very important to us.
Our ultimate goal is to provide you with the best possible care during your hospital stay, helping to ensure your comfort and safety. Meeting and exceeding your expectations for quality care and service is very important to us.
COVID-19 Enhanced Mask Requirement
Masks are required for all patients and visitors. As of March 8, we also request that all patients and visitors double mask with a cloth mask over a standard ear loop mask, or wear a KN95 mask, or an N95 mask. This change is in alignment with the recent Center for Disease Control (CDC) and CommonSpirit Health guidelines to stop the spread of COVID-19.
My Portal (Patient Portal)
My Portal (Patient Portal) provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.
In an effort to make delivering healthcare to you seamless, Mercy Gilbert Medical Center has worked hard to secure a variety of contracts with health insurance companies. See our current insurance plans accepted.
A direct life line for patients and family members
- Notice a medical change in your loved one?
- Something just does not feel right?
- Need immediate attention?
Dial 8-7411 from any hospital phone or 480.728.7411 from your cell phone.
Please ask us If you or your family needs anything throughout your stay. If at any time you feel your needs are not being met, please contact our Service Excellence Manager at 480.728.8310. You may also contact us via email.
Before Your Stay
In order to make it easier to schedule test and procedures, we offer the following services:
- Online pre-registration for schedule test or procedures
- Our Admitting Departments offer friendly and compassionate service to our patient and their families. Learn more about Admitting and Registration.
- My Care-Dignity Heatlh
Billing & Payment
The Online Business Office was created to provide you with information about the hospital billing process and financial resources that are available to you.