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Quality Care and Service

Meeting your expectations is very important to us.


For Patients

Our ultimate goal is to provide you with the best possible care during your hospital stay, helping to ensure your comfort and safety. Meeting and exceeding your expectations for quality care and service is very important to us.

My Portal (Patient Portal)

My Portal (Patient Portal) provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

Insurances Accepted

In an effort to make delivering healthcare to you seamless, Mercy Gilbert Medical Center has worked hard to secure a variety of contracts with health insurance companies. See our current insurance plans accepted.

Condition HELP

A direct life line for patients and family members

  • Notice a medical change in your loved one?
  • Something just does not feel right?
  • Need immediate attention?

Dial 8-7411 from any hospital phone or (480) 728-7411 from your cell phone.

Please ask us If you or your family needs anything throughout your stay. If at any time you feel your needs are not being met, please contact our Service Excellence Manager at (480) 728-8310. You may also contact us via email.

Before Your Stay

In order to make it easier to schedule test and procedures, we offer the following services:

Other Resources and Information for before your stay includes:

During Your Stay

Our goal is to make your stay with us as comfortable as possible. Some of the complementary services we provide include:

After Your Stay

If you would like a copy of your medical records, you may request them through the Health Information Management Department. Other Services we provide are:

Quality Care

Quality care and service are important to us. That is why we have specific Quality Measures and Safety & Security policies in place. It is also important to know your Patients Rights & Responsibilities.

Billing & Payment

The Online Business Office was created to provide you with information about the hospital billing process and financial resources that are available to you.