Coronavirus (COVID-19) Information
At Dignity Health Arizona, we are taking steps to limit the spread of the coronavirus (COVID-19) while continuing to provide care for those in need. We are closely monitoring all developments with COVID-19, and are in constant contact with the Centers for Disease Control and Prevention (CDC) and local health departments, continually adjusting our practices and implementing their recommendations as we learn more about this disease.
Coronavirus (COVID-19) Information
Dignity Health Arizona and all of our hospitals, urgent cards, ERs, and medical groups are here for you during this challenging time of increased coronavirus cases. One of the best ways to protect yourself and your loved ones is to stay at home.
How to get care if you think you have symptoms of coronavirus:
Start with the Symptoms Checker
Check your symptoms using a chat box in the bottom right corner of this page.
Call Your Primary Care Physician
Before going to the hospital, contact your primary care physician for guidance. They may be able to direct you to a local testing site and help you avoid waiting in the emergency room. If you don't have a primary care physician, please click here to Find a Doctor.
We encourage you to consider virtual visits (via phone or video chat) instead of in-person visits, whether you have coronavirus symptoms or not. Meet with one of our doctors from anywhere, right on your device. Find a provider that offers video visits.
Contact Local Emergency Care
If you do need immediate care, please call ahead to your nearest Arizona emergency room before you arrive. They will be able to advise you of the local procedures and best way to be seen.
Our health care providers are in constant communication with local health officials on coronavirus testing. Some of our divisions are offering drive-thru testing services, or outpatient clinics for testing. Check with your health care provider for details.
A test is required in advance of any procedure scheduled in the hospital. Check with your physician’s office if you have questions. Learn more about how we are resuming services.
Additional information on testing is available through the CDC website.
In accordance with provisions in the CARES Act, the “cash” price for COVID-19 testing is available here. The actual price a patient may pay will likely be lower, as this price does not take into account insurance coverage or financial assistance a patient may be eligible for. Where testing is available at our own facilities it can typically be provided at a reduced cost. If in-house testing is not available, testing may be performed by an outside lab which sets the price for its test. These cash prices are only for the COVID-19 diagnostic testing itself and are not inclusive of the diagnosis and/or treatment of other medical conditions. Charges are continually reviewed and subject to change.
Virtual Urgent Care Now Available
Schedule remote visits for same day appointments, well and sick care, and mild to moderate COVID-19 symptoms. Meet with one of our doctors from anywhere, right on your device.
Visitor Restrictions at Arizona Hospitals
To limit the spread of COVID-19 and other infectious diseases affecting our community, Dignity Health facilities in Arizona have implemented stringent visitor restrictions. No visitors will be allowed at this time.
In terms of entrances, exits and facility hours, access will only be available through the hospitals’ main entrances or emergency departments (for emergency patients only).
For the most up-to-date information about visitation policies at our hospitals and any possible exceptions, please visit https://www.dignityhealth.org/dhazvisitors.
For safety purposes, no visitors are permitted at this time. Patients who may be allowed an exception of one adult visitor (who will be screened and masked upon arrival) are:
- Neonatal Intensive Care Unit patients
- Labor and Delivery patients
- Emergency Department/Trauma Center patients – allowed if the patient is a minor or unable to give their medical history
- Same day procedure or surgical patients
- Patients receiving end of life care
Dignity Health Urgent Care Centers (East Valley)
Hours of operation at Dignity Health’s urgent care centers in Gilbert, Queen Creek, and Ahwatukee have changed. The new, temporary hours of operation are 9 a.m. to 8 p.m., seven days a week.
The Dignity Health Urgent Care in Maricopa will continue to operate from 10 a.m. to 8 p.m., daily. Patient needs and volumes will continue to be monitored to help determine when to return to normal hours of operation.
Welcome back, Doulas
Effective June 15, certified doulas will be welcomed back to our maternity centers at Dignity Health St. Joseph’s Hospital and Medical Center, Chandler Regional Medical Center and Mercy Gilbert Medical Center. Doulas will need to meet the following requirements:
- Must be screened upon arrival and identify themselves as a doula.
- Bring proof of doula certification.
- Supply and wear their own personal protective equipment (PPE).
- At minimum, a cloth or surgical mask must be worn at all times.
- An N95 must be worn during the second stage of labor.
- Complete an attestation form stating they do not have viral symptoms and they understand the PPE instructions; they will also need to show their certification to the Charge RN.
- May stay with the patient throughout labor and delivery and the recovery stage, which is approximately 2 hours after delivery.
Due to COVID-19, in-person Maternity Tours have been temporarily cancelled. However, if you're an expectant mother, we'd still like to show you around. We've arranged for Maternity Virtual Tours at our hospitals to do just that. Please click on any of the links below to virtually visit our Family Birth Center facilities.
Classes and Event Restrictions and Cancellations
Many classes and events, as well as support groups, have been cancelled, temporarily. However, there are some classes and support groups that are able to meet online. Please click on the Arizona hospital below for specific information:
- Chandler Regional Medical Center
- Mercy Gilbert Medical Center
- St. Joseph's Hospital and Medical Center
- St. Joseph's Westgate Medical Center
East Valley Women’s Heart Health Support Group
On the second Wednesday of each month from 6:00 to 7:00 p.m., women who have heart disease or are at risk of heart disease can come together in an online setting. Participants can form special bonds by freely sharing stories of hope and survival, meet other women living with heart disease, and have questions answered by key clinicians. The support group focuses on healthy lifestyle changes to support heart health and reduce risk factors.
Yoga of the Heart
Women at risk for or suffering from heart disease can benefit from learning stress management and body awareness. These 45-minute online sessions for the mind, body and heart will explore the practices of chair yoga, yoga nidra, mediation and pranayama.
To register or for more information, please email [email protected].
Public Health Guidance
Coronavirus (COVID-19) is a respiratory illness that can spread from person to person. COVID-19 is now spreading in many parts of the United States. The virus can spread through close contact with someone who is already infected.
Patients with COVID-19 have mild to severe respiratory symptoms that can include fever, cough, and/or shortness of breath. Use our online symptoms checker by clicking the blue chat box in the lower right corner.
Certain behavior changes can help prevent the spread of coronavirus in our communities. Many states have implemented orders asking people to stay home and restricting large gatherings, and people are encouraged to practice “social distancing” by avoiding crowds and remaining 6 feet apart from each other while in public places.
Here are a few additional actions you can take to help prevent the spread of COVID-19:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Wash your hands often with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
- Practice social distancing, by avoiding crowds and remaining 6 feet apart from each other while in public places.
- Clean and disinfect frequently touched surfaces like countertops, door handles, faucets, and phones.
- Stay home if you are sick.
- If you need medical care and have COVID-19 symptoms, call ahead first.
Recent Press Releases
Medical Memory is a HIPAA compliant mobile application that allows health care providers to record medical-related conversations with patients that can then be shared with their support system outside of the hospital walls.
In response to the COVID-19 pandemic, Dignity Health hospitals in Arizona are currently accepting community donations of Personal Protective Equipment (PPE) through our hospital foundations.
Frequently Asked Questions
In many cases, insurance plans may cover the cost of a virtual visit. If your insurance plan does cover the visit, you can submit your bill as a claim for reimbursement. Additionally, virtual health visits are a qualified medical expense and you can typically use your HSA or FSA account to pay for it.
Dignity Health hospitals in Arizona received approval from the Arizona Department of Health Services (ADHS) to reinstate elective surgeries. Our hospitals will begin these surgeries in a phased approach on Friday, May 1.
Physicians who practice at Dignity Health hospitals in Arizona have also adopted new guidelines regarding scheduled procedures and diagnostics. To learn more about existing appointments, please contact your physician directly. Our clinical teams are prepared to conduct procedures and diagnostics as necessary with appropriate COVID-19 precautions.
Maricopa County Food Assistance
Maricopa County Human Services Department has launched or expanded several initiatives to support people who are facing additional hardship right now. To learn more about how to access these and other services, visit the Human Services’ website.
All services for WIC recipients, from filling out an application to submitting documents to speaking with staff, are being done online to keep families and staff safe. Get started here.
The Food Bank Network wants to assure everyone they have plenty of food for those in need. It is available by driving up without having to go in. Additionally, some people receiving SNAP may see an increased amount in April and May as an extra benefit. You can find a food bank near you by visiting azfoodbanks.org. You’re asked to call ahead to check hours and availability. Parents and caregivers can also text FOOD or COMIDA to 877-877 to find the nearest sites.
How You Can Help
Dignity Health hospitals in Arizona are currently accepting community donations through our hospital foundations in response to the COVID-19 pandemic. If you wish to make a contribution, please use the contact information listed below and refrain from bringing items into our hospitals or patient care settings. Thank you for your overwhelming support and generosity.
Dignity Health Foundation – East Valley
Contact us: 480.728.3931 | [email protected].