Patient Safety

• Take part in decisions about your treatment.
  
  
• Ask the doctor or your care provider to explain anything you don’t understand.
  
  
• Voice any concerns you have about your health care or condition.
  
  
• Ask a trusted family member or friend to be with you when the doctor or care provider is explaining your treatment or condition.
  
  
• Complete an Advance Directive and bring it with you to the hospital. If you are having surgery, make sure you, your doctor and your surgeon all agree on what will be done.
  
  
• Ask the doctor to mark the area to be operated on before you are anesthetized.
  
  
• Keep a written record of your medical history.

• Hand washing is the best way to fight infection.
  
  
• Wash your hands carefully after using the bathroom and throughout the day.
  
  
• Ask your care providers if they have washed their hands before they have direct contact with you.
  
  
• Ask all visitors to wash their hands when they enter the room.
  
  
• If friends or relatives feel ill, ask them to stay home.

• You may be asked your name and birth date several times throughout your stay.
  
  
• These two patient identifiers are used to ensure you receive the proper treatments.
  
  
• Your answers will be compared each time to your wristband, charts and medications.

• Let your doctor and care providers know of any allergies you have.
  
  
• Ask what medications you are being given while in the hospital.
  
  
• Ask why you are taking them, potential side effects and what the pills look like.
  
  
• If you are given a pill that looks different, ask why.
  
  
• Let your care provider know if you have an adverse reaction to any of the medications you are given.

• For your safety, please do not try to leave your bed or chair without first informing your care provider.
  
  
• For assistance, press the nurse call button on the arm of your bed.

• For American sign language interpretation services, Dignity Health is contracted with The Language People, Inc.
  
  
• Contact information: (800) 894-2345
  
  
• Urgent Requests (follow prompts): (707) 538-8900
  
  
• Back Up Phone: (800) 873-0595

• Ask for written instructions for your discharge and aftercare.
  
  
• If you are prescribed medications, be sure you have written instructions explaining when to take the medication and for how long.
  
  
• Ask your doctor or care provider what type of physical activity is allowed for your condition and be sure to follow this advice.

If you want to file a grievance with this hospital, you may do so by writing or by calling the facility department manager at:
San Martín Campus – 8280 W. Warm Springs Rd., Las Vegas, NV 89113, (702) 492-8000.

The grievance committee reviews each grievance and will provide you with a written response, which will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).

File a complaint with the Nevada Department of Health & Human Services by writing or calling the Nevada Department of Health & Human Services, 4126 Technology Way, Suite 100, Carson City, NV 89706-2009, Telephone: (775) 684-4000. Fax: (775) 684-4010.

Report patient safety or quality of care issues. If you want to report a quality or care issue, please contact the facility department manager at:
San Martín Campus – 8280 W. Warm Springs Rd., Las Vegas, NV 89113, (702) 492-8000 or contact The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181. Telephone: (800) 994-6610. E-mail: [email protected]

St. Rose Dominican strives to provide the highest level of patient safety. If you feel your safety has been compromised, please let us know so the situation can be amended. If you feel the situation requires further attention, you may file an incident with the Joint Commission on Accreditation of Healthcare Organizations.